I spot the ones I can fuck with. Turnover is so high in call centres that a lot of them are new. It's really bad when you ask a rep a question and you get dead silence on the phone, but I worked client service for so long I know what buttons to push. It's not fair really, but then again they shouldn't try to sell me the same thing by phone every year.
I do take the time to do surveys though. Those don't cost me money and lock me into a 36 month contract.
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Date: 2005-02-24 02:06 am (UTC)I spot the ones I can fuck with. Turnover is so high in call centres that a lot of them are new. It's really bad when you ask a rep a question and you get dead silence on the phone, but I worked client service for so long I know what buttons to push. It's not fair really, but then again they shouldn't try to sell me the same thing by phone every year.
I do take the time to do surveys though. Those don't cost me money and lock me into a 36 month contract.